Return Timeframe
- You have 30 days from the date of receiving your item to request a return. shophaveninc.com
- If you’re located within the European Union, a 3-day cooling-off period applies—during which returns can be made for any reason, without needing justification. shophaveninc.com
2. Return Conditions
To qualify for a return:
- The item must be in the same condition as received: unworn, unused, with tags attached, and in its original packaging. shophaveninc.com
- You must provide your receipt or proof of purchase. shophaveninc.com
- Returns sent without prior authorization will not be accepted. shophaveninc.com
3. How to Initiate a Return
To start the process:
- Email us at info@shophaveninc.com with your order details. shophaveninc.com
- Upon approval, we will send:
- A return shipping label
- Instructions on how and where to send your package shophaveninc.com
Returned items that do not meet the policy criteria, or that are sent without authorization, may be refused or returned to you.
4. Damages and Wrong Items
- Inspect your items immediately upon receipt.
- If an item is damaged, defective, or you received the wrong item, contact us immediately so we can address the issue. shophaveninc.com
- Eligibility for a return in these cases will be evaluated on a case-by-case basis.
5. Non‑Returnable Items
Please note the following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards shophaveninc.com
If you’re unsure whether your item qualifies, feel free to reach out via email for clarification.
6. Refund Processing
Once we receive and inspect your return:
- We’ll notify you whether your refund has been approved. shophaveninc.com
- If approved, your refund will be issued to your original payment method within 10 business days. shophaveninc.com
- Keep in mind your bank or credit card company may take additional time to post the refund.
- If 15 business days have passed since approval and you still haven’t received your refund, please contact us at info@shophaveninc.com. shophaveninc.com
7. Exchanges
- We do not process direct exchanges.
- The preferred method is to:
- Return your current item (once accepted),
- Then place a separate order for the new item you desire. shophaveninc.com
8. Cross‑Border and International Returns
- For international customers, return shipping may take longer than expected due to customs and transit times. shophaveninc.com
- Please ensure you follow all instructions provided for international returns, and be aware of potential customs duties or duties-on-import charges.